At Pawsome Companions Ltd, we strive to provide exceptional services in pet sitting, dog walking, and care for small animals. We understand that occasionally, issues may arise, and we are committed to addressing and resolving any complaints in a timely and fair manner.

1. Introduction

Pawsome Companions Ltd is dedicated to ensuring the satisfaction of our clients and their beloved pets through our professional pet sitting and dog walking services, as well as our specialized care for small animals. We value feedback and consider complaints an opportunity to improve our services.

2. How to Make a Complaint

If you are unhappy with any aspect of our services, including pet sitting, dog walking, or small animal care, please reach out to us promptly:

• In-Person or Over the Phone: You can speak directly with our team during pet sitting or dog walking appointments. Alternatively, contact our office at 0800 009 6369.
• Email: Send a detailed description of your complaint to info@pawsomecompanions.co.uk, specifying the nature of the issue (e.g., an incident during a dog walking session or a concern regarding small animal care).
• Online Form: Fill out our complaints form on our website, ensuring you include relevant details about your pet sitting or dog walking experience, or small animal care service.

3. Complaint Handling Procedure

Upon receiving a complaint, our process involves:

• Acknowledgment: We will acknowledge receipt of your complaint within 24 hours.
• Investigation: Our team will thoroughly investigate your concerns, whether they pertain to pet sitting, dog walking, or small animal care. This may involve discussions with staff members involved in the provision of services.
• Resolution: We aim to resolve complaints within 7 business days. A detailed response will be provided, outlining our findings and proposed actions to rectify any issues during the pet sitting or dog walking service, or adjustments needed in small animal care.

4. Escalation

If you are unsatisfied with our initial response, you may escalate the issue to our management team by contacting matthew.pooley@pawsomecompanions.co.uk. Our management will review the complaint, particularly focusing on the pet sitting, dog walking, or small animal care aspect, and aim to reach a satisfactory resolution.

5. Continuous Improvement

Feedback and complaints are vital for the continuous improvement of our services. Pawsome Companions Ltd regularly reviews our complaint process to ensure effectiveness, particularly focusing on enhancing our pet sitting, dog walking, and small animal care services to meet our clients’ needs.

We appreciate your trust in Pawsome Companions Ltd and are committed to maintaining high standards in all our services. Thank you for your understanding and cooperation.

Contact Information:

For further assistance, please contact Pawsome Companions Ltd at:

• Phone: 0800 009 6369
• Email: info@pawsomecompanions.co.uk
• Website: https://www.pawsomecompanions.co.uk

Thank you for choosing Pawsome Companions Ltd for your pet sitting, dog walking, and small animal care needs. Your satisfaction and the well-being of your pets are our top priorities.